Return
At Ailoomi World, we want you to be happy with your purchase. If for any reason you’re not completely satisfied, we’re here to help.
Returns
- We accept returns within 14 days of delivery for unused and unopened items in their original packaging.
- Due to the nature of our products, children’s books, flashcards, and apparel must be returned in brand-new condition, free from wear, damage, or markings.
- Shipping costs for returns are the responsibility of the customer, unless the item arrived damaged or incorrect.
Exchanges
- If you receive a defective or incorrect item, please contact us within 7 days of delivery, and we will send a replacement at no extra cost.
Non-Returnable Items
- Clearance or sale items are final sale and cannot be returned or exchanged.
- Any item not in its original condition or returned after the return period will not be accepted.
How to Start a Return
- Email our support team at support@ailoomiworld.com with your order number and reason for return.
- We’ll send you return instructions and the return shipping address.
- Once your return is received and inspected, your refund will be processed to your original payment method within 5–7 business days.